CompTIA A+ Certification Prep (Exam 220-1102)

Overview

Learn how to serve customers by configuring and maintaining computers and other devices, preventing security threats, addressing standard hardware and software issues, and managing data. CompTIA A+ exam prep course for the new exam is for aspiring entry-level IT technicians.

About the course

The CompTIA A+ Certification Prep (Exam 220-1102) course provides in-depth training on operating systems, security, and software troubleshooting. This CompTIA A+ 220-1102 training covers essential skills for configuring Windows, macOS, and Linux, securing devices, and managing OS installations. You'll also learn best practices for operational procedures, including documentation and system recovery. Perfect for those looking to gain CompTIA A+ certification and advance their IT support skills. Enroll now in this NetCom Learning course to kickstart your IT career.

Course Objectives

Install, configure, and maintain computer equipment, mobile devices, and software for end users.
Service components based on customer requirements.
Understand networking basics and apply basic cybersecurity methods to mitigate threats.
Properly and safely diagnose, resolve, and document common hardware and software issues.
Apply troubleshooting skills and provide customer support using appropriate communication skills.
Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.

Course content

Course Outline

Operating Systems

Identify basic features of Microsoft Windows editions
Given a scenario, use the appropriate Microsoft command-line tool
Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS)
Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility
Given a scenario, use the appropriate Windows settings
Given a scenario, configure Microsoft Windows networking features on a client/desktop
Given a scenario, apply application installation and configuration concepts
Explain common OS types and their purposes
Given a scenario, perform OS installations and upgrades in a diverse OS environment
Identify common features and tools of the macOS/desktop OS
Identify common features and tools of the Linux client/desktop OS

Security

Summarize various security measures and their purposes
Compare and contrast wireless security protocols and authentication methods
Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods
Explain common social-engineering attacks, threats, and vulnerabilities
Given a scenario, manage and configure basic security settings in the Microsoft Windows OS
Given a scenario, configure a workstation to meet best practices for security
Explain common methods for securing mobile and embedded devices
Given a scenario, use common data destruction and disposal methods
Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks
Given a scenario, install and configure browsers and relevant security settings

Software Troubleshooting

Software Troubleshooting
Given a scenario, troubleshoot common personal computer (PC) security issues
Given a scenario, use best practice procedures for malware removal
Given a scenario, troubleshoot common mobile OS and application issues
Given a scenario, troubleshoot common mobile OS and application security issues

Operational Procedures

Given a scenario, implement best practices associated with documentation and support systems information management
Explain basic change-management best practices
Given a scenario, implement workstation backup and recovery methods
Given a scenario, use common safety procedures
Summarize environmental impacts and local environmental controls
Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts
Given a scenario, use proper communication techniques and professionalism
Identify the basics of scripting
Given a scenario, use remote access technologies