Implementing Cisco Collaboration Applications (CLICA)
Build a high-performing communications system by implementing voice mail and IVR solutions through Cisco Unity Connections and Unity Express. The ...
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Implementing Cisco Collaboration Applications (CLICA): Configure and troubleshoot SSO, Cisco Unity Connection, Unity Express, and Application clients. Enhance communication systems and strengthen compliance measures.
Course Objectives
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
- Configure and troubleshoot Chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
- Configure call recording and monitoring
Who should attend
- Collaboration Engineer
Prerequisites
Required
- Basic understanding of networking technologies
- Basic understanding of voice and video
- Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.
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— 28 February 2017
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