Overview
ITIL 4 Foundation introduces service value system, guiding principles and service management practices.
What You Will Learn
- Learn ITIL concepts
- Understand service value chain
- Prepare for foundation exam
Who Should Enrol
- IT managers
- Service desk teams
- Operations teams
Course Outline
View syllabus
Module 1: ITIL Concepts
Module 2: Guiding Principles
Module 3: Service Value System